About Me


I am a User Experience Designer, User Researcher, and Information Architect with over seventeen years of experience in information science, management, research, or design. My combined experiences focus on creating user experiences across multiple advertising channels for well-known, worldwide brands. My background and study in library and information science gave me a good foundation in understanding the best methodologies for organising information and this has been an essential in the development of my skills as a UX designer and user researcher.

Services


Usability Testing

Prototyping

Wireframes

User Journeys

Personas

A/B Testing

Projects


  • Apr 2022
    -
    Jul 2022

    Prudential Regulation Authority (Bank of England)

    UI Design

    I was responsible for delivering UI designs from previous work with the PRA. The tested solutions of an earlier project phase were designed with new brand guidelines to align with the new Bank of England branding applied to the PRA.

  • Apr 2022
    -
    Jul 2022

    Prudential Regulation Authority (Bank of England)

    User Experience Consultant

    I worked with a cross-functional team to architect, wireframe, and user test a refreshed design and functionality for the PRA Rulebook to bring this in line with Bank of England branding.

  • Apr 2020
    -
    Sep 2020

    MSD (Merck)

    UX Consultant

    Engaged remotely with MSD, a global pharmaceutical company based in Hertfordshire, as an embedded UX Consultant on two cross-functional teams within the Specialty Care Business Unit. In addition to continued engagement with the teams to help them develop their UX practice within the organisation, I also developed a way to review and initiate a collaborative design practice when everybody worked from home. During my engagement, I helped the teams understand UX documentation, such as user flows, content audits, and wireframes and how to work with UX within their agile teams, which I started with the teams the previous year when I worked with Specialty Care. I also introduced user research alongside one team's design practice within the business unit by auditing their sales aid, creating a functional prototype, and testing it remotely with the sales team.

  • Jun 2019
    -
    Dec 2019

    MSD (Merck)

    UX Consultant

    MSD, a global pharmaceutical company based locally in Hertfordshire, introduced Agile working into some of their marketing teams across the business. As part of a digital transformation project within MSD, as a User Experience Consultant, I was engaged to bring a UX Design practice into three different brand teams. Developed content audits for existing marketing materials. Created user flows and campaign journeys for multiple channels. Designed low fidelity wireframes and took these to pixel perfect UI designs using Sketch and InVision. Engaged with the brands to create quality research initiatives with their customers, and surveyed and spoke with salespeople on the ground to get the closest customer insights. Successful in collaborating with an extended team of analysts and developers embedded into the core marketing teams, bringing to MSD a customer-focused digital process.

  • Feb 2019
    -
    Apr 2019

    Summit

    UX Consultant

    Summit, a retail-focused marketing agency located in Soho, required additional UX Design resource for their client, Inchcape. The project was working with Subaru in Australia to design and implement an e-commerce solution for new vehicle purchases. I was responsible for creating detailed, high fidelity prototypes, using Axure, for demonstrating to the offsite developers the system requirements.

Career History


  • Oct 2018
    -
    Present

    Sapphire Stream

    UX Design Consultant and Managing Director

    Contractor in User Research and UX Design. Have worked across a wide range of consumer advertising projects with experience in financial services, e-commerce, and pharmaceutical.

  • Jun 2018
    -
    Oct 2018

    Ticketmaster

    Sr User Experience Designer

    User research and experience design for Ticketmaster International B2C e-commerce site.

  • Apr 2015
    -
    Jun 2018

    Space

    User Experience Designer

    User research and experience designer for high-profile financial services clients in pensions and insurance.

  • Feb 2012
    -
    Mar 2015

    Iris

    User Experience Designer

    User experience designer for large commercial clients including Philips, Sony, Unilever, Shell, MINI, barclaycard, and Volkswagen.

  • Mar 2011
    -
    Jan 2012

    Fallon

    User Experience Architect

    User experience architect for clients including Cadbury, Fabergé, Nokia, and Skoda.

  • Jan 2001
    -
    Nov 2004

    Thread

    Information Resources Specialist

    Archives management for General Motors and Information Architect for agency website projects.

Education


  • 2010
    -
    2012

    Kingston University

    Coursework in User Experience Design

    Postgraduate projects have included mobile application development, usability testing, user research, and interaction design.

  • 2006
    -
    2009

    Wayne State University

    MS in Library and Information Science with a specialisation in Information Management

    Postgraduate work focused on digital technology and information management in library settings.

  • 1995
    -
    2000

    Carthage College

    BA in Music

    Lambda Kappa Music Fraternity, Carthage College Music Advisory Board, and Carthage Choir

Contact


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